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Are all the items I can see on the site available to buy?

All of the items you see are available to buy. If a particular size is not available, this information will show when you select the size. Occasionally if we have strong demand for a particular product we may not have sufficient stock to fulfil your order. If this happens we will send you an email suggesting an alternative item. You may cancel your order if you wish.

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Questions about a product

The product/size I want is not showing
I need more information about a product
Do you have a catalogue?
Can I buy these items in a shop?
Are all the items I can see on the site available to buy?

Questions about payment

How do I pay?
What cards do you accept?
What currencies can I pay in?
Is it safe to order online?
I have a voucher code. How do I use it?

Questions about delivery

How much is your delivery charge?
How long will it take for my order to arrive?
Which courier do you use?
Can I have the goods delivered to someone else?
Can you leave my delivery with a neighbour/in the garden?
Do you deliver outside the UK?

I am having problems using the site

My login details/password don't work
Supported browsers & requirements
Other problems with the website

I have just placed my order

Can I change my order?
Can I cancel my order?
Can I track my order?

I have received my order

There is an item missing in my order or you have sent me the wrong goods
I want to return an item
I have worn my item. Can I still return it?
Can I return an item to one of your stores?
Do I have to pay to return the item?
I returned an item, but you say you have not received it
You have refunded the wrong amount
Why have you not refunded the delivery charge?

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