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Questions about a product

• The product/size I want is not showing
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Questions about payment

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• What cards do you accept?
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• I have a voucher code. How do I use it?

Questions about delivery

• How much is your delivery charge?
• How long will it take for my order to arrive?
• Which courier do you use?
• Can I have the goods delivered to someone else?
• Can you leave my delivery with a neighbour/in the garden?
• Do you deliver outside the UK?

I am having problems using the site

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I have just placed my order

• Can I change my order?
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I have received my order

• There is an item missing in my order or you have sent me the wrong goods
• I want to return an item
• I have worn my item. Can I still return it?
• Can I return an item to one of your stores?
• Do I have to pay to return the item?
• I returned an item, but you say you have not received it
• You have refunded the wrong amount
• Why have you not refunded the delivery charge?

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