Help

Questions about a product

• The product/size I want is not showing
• I need more information about a product
• Do you have a catalogue?
• Can I buy these items in a shop?
• Are all the items I can see on the site available to buy?

Questions about payment

• How do I pay?
• What cards do you accept?
• What currencies can I pay in?
• Is it safe to order online?
• I have a voucher code. How do I use it?

Questions about delivery

• How much is your delivery charge?
• How long will it take for my order to arrive?
• Which courier do you use?
• Can I have the goods delivered to someone else?
• Can you leave my delivery with a neighbour/in the garden?
• Do you deliver outside the UK?

I am having problems using the site

• My login details/password don't work
• Supported browsers & requirements
• Other problems with the website

I have just placed my order

• Can I change my order?
• Can I cancel my order?
• Can I track my order?

I have received my order

• There is an item missing in my order or you have sent me the wrong goods
• I want to return an item
• I have worn my item. Can I still return it?
• Can I return an item to one of your stores?
• Do I have to pay to return the item?
• I returned an item, but you say you have not received it
• You have refunded the wrong amount
• Why have you not refunded the delivery charge?

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• How do I join Jane Shilton on Facebook?
• Why join Jane Shilton?