Contact us

Before you contact us, please look at our extensive help section to see if we have answered your question.

Phone: 020 7736 7771 (Mon-Fri 8.30am to 5.30pm). This phone number is for Jane Shilton customers only.

Alternatively, please use the form below to send us your query.

Returns: If you would like to return an item, please go to your order history and select the relevant order.

NOTE: If you are following up on an earlier email from us about the same issue, please reply to that email leaving the subject line unchanged, instead of using this form. This will allow us to better track your query.

Please select a department appropriate for your query below.

Sales	I have a question about a product I have not yet bought from you
Support	I have a question about a product I bought from you
Billing	I have a question about a payment or a refund on an order
Order Status	I am chasing my order, or I have a query regarding my order status
Feedback	I have something I would like to share with you, about this site or your service in general

Title:
*First Name
*Surname
Telephone Number
*Email Address
*Department
*Subject
*Comments